Six Sigma: “A comprehensive and flexible system for achieving, sustaining and maximizing business success. Six Sigma is uniquely driven by close understanding of customer needs, disciplined use of facts, data, and statistical analysis, and diligent attention to managing, improving, and reinventing business processes.”
Pande, Newman & Cavanagh
The Six Sigma Way
- A statistical measurement of the performance of a process or a product;
- A goal that reaches for near perfection in performance;
- A system of management to achieve lasting business leadership and world-class performance.
Why Six Sigma?
Eliminate Variability in Products
- Nominal Characteristics (Mean or Average)
- Spread Between Products (Standard Deviation)
Is 99% “Good Stuff” Good Enough?
It means...
- 20,000 Lost Articles of Mail Per Hour
- 200,000 Wrong Drug Prescriptions Per Year
- No Electricity for 7 Hours Per Month
- Unsafe Drinking Water 15 Minutes Each Day
- 2 Short / Long Landings at Most Airports Each Day
IS THIS GOOD ENOUGH ????
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